engineering
Posted 1 weeks agoTechnical Support Engineer
New York City, United StatesOn-site
Responsibilities
- Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class
Requirements
- As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform.
- You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
- Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
- experience for users of our product.
- experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
- SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
- SQL query performance troubleshooting and query plan analysis.
- Proficient in data modeling concepts.
- Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution. Highly Desirable Skills & Experience
- Experience working with Snowflake, Redshift, or BigQuery.
- Knowledge of GCP or AWS. Startup experience.
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
- Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. Sigma’s use of AI
- This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.