other
Posted 7 hours agoManager - Technical Success
at newrelic
Bangalore, IndiaHybrid
Responsibilities
- Drive accountability for high performance by setting clear expectations, providing equitable support, and empowering your team to identify and solve problems.
- Hire, nurture, and mentor top talent to successfully support Enterprise accounts using collaborative tools like the 'Coach the Coach' framework and DiSC profiles.
- Implement rigorous operational frameworks across critical value pillars, guide Mutual Action Plans (MAPs) for major accounts, and codify 'Winning Playbooks' to enable team success.
- Present 'Business Outcomes' instead of just reporting deliveries, quantifying efficiency and revenue protection to ensure renewals become an easy 'yes' for the CFO.
- Maintain excellent foundational relationships with customer teams, ensuring zero major escalations and securing public customer advocacy.
Requirements
- At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
- experience managing post-sales technical success teams, technical account management teams, or solutions consulting teams.
- Graduation (B.Tech / B.E) or equivalent higher education.
- Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority.
- Possess the ability to build and stabilize a team, having successfully steered groups through transitions.
- experience in technical consulting, solutions architecture, or technical account management, with a focus on cloud, DevOps, observability, or SaaS technologies.
- You possess deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership. You have prior
- experience and a strong understanding of working within a consumption-based business model. #LI-AD2
- In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
- Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
Experience
- You have 3+ years of hands-on
Benefits
- Act quickly to tackle difficult problems, critically evaluate situations to develop solutions that address root causes, and thoughtfully guide the team through change. Bonus Points If:
Contact
- If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com .
Additional details
- We are a global team of innovators and pioneers dedicated to shaping the future of observability.
- As we continue to expand our global footprint, we're looking for passionate people to join our mission.
- If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
- Are you ready to shape the future of observability by guiding a team dedicated to technical success? At New Relic, we are looking for a Manager, Technical Success Management to lead, stabilize, and nurture a high-performing post-sales team.
- In this role, you will guide a dedicated team of Technical Success Managers (TSMs) to drive customer value within a consumption-based business model.
- You will foster high performance, support Enterprise account engagements, and build strong foundational relationships with customer teams to drive absolute confidence in our partnership.
- You will maximize your team's effectiveness by empowering them to succeed, delivering a significant impact to the organization while continuing to make strong individual contributions. What You'll Do
- Act as the ultimate trusted advisor by moving beyond foundational relationships to establish strong connections with VP and C-level customer personas.
- Take ownership of maintaining continuous customer engagement by prioritizing regular interactions and in-person meetings outside of standard Customer Business Reviews (CBRs) to build absolute confidence in the partnership.
- Proactively facilitate internal "Loss Reviews" for account churn to extract objective learnings, identify systemic gaps, and codify preventative strategies as a team.