hr
Posted 3 days agoHR Services Associate (Alajuela, Costa Rica)
Costa RicaHybrid
Responsibilities
- Create and maintain documents, records and data to agreed procedures and standards.
- Ensure the service management system reflects the nature of the query to ensure a high level of customer service satisfaction.
- Ensure a high level of confidentiality is maintained in all aspects of work.
- Ensure all corporate policies, standards and agreed HR Customer Service processes are adhered to by all staff, rectifying any non- conformities as appropriate Employee Services Administration Administer end to end employee lifecycle transactional processes, including joiners, movers, leavers, pay changes, special leave types and compensation and benefit administration for all employees and managers.
- Administer deductions and calculate entitlements Ensure the prompt and accurate processing of leavers.
- Maintain accurate records and history of the pay and ensure all statutory documentation is correctly filed including miscellaneous and year end returns in accordance with the
- Support HR Customer Services Advisors in relation to pay related queries, if and when required.
- Ensure accurate pre-employment checks are undertaken and recorded, using the appropriate technology.
- Demonstrate commitment to the S+N values and behaviours and embedding them in the company culture Ability to contribute to the development of performance indicators and use them proactively to improve performance.
- Demonstrate commitment to the S+N Values and behaviors and embedding them in the company culture Be a team player with the ability to motivate and work alongside others and share best practice. You.
Requirements
- Support with the delivery of training to new starters within the team What will you need to be successful? Successful candidates would need the following: Education: School diploma or equivalent Certifications: HR or equivalent qualification preferred
- experience within a regional HR Shared Services organisation Working towards an HR related qualification or relevant HR experience
- Experience of delivering to customer service targets within a complex environment
- Experience of working in HR or Payroll team, ideally within a customer orientated commercial environment Languages: Fluent English + any other language that is required for given position Knowledge: A good understanding of employment legislation, its application and best practice for the relevant countries served A good understanding of the HR employee lifecycle A good understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle
- Ability to analyse data, interpret themes and provides summary information for management use.
- Competences: Relationship Management Engages stakeholders effectively, resolving issues and understanding drivers/needs Ability to build and establish effective relationships to elicit information from key individuals Problem Solving Exercises judgment based on analysis of sources of information.
- Ability to analyse and interpret written information.
- Able to make sound and timely decisions based on analysis of the relevant information Reputation for Delivery Ability to plan, taking a pragmatic approach to meet required deadlines.
- Ability to organise and prioritise workload to meet service standards/deadlines.
- Attention to detail and ability to work well under pressure Responds to challenging priorities with a sense of urgency and pace.
- Ability to listen, understand and interpret information.
- Commitment to Excel Self-motivated, well-organized, adaptable, and self-reliant.
Experience
- Experience: 4 to 6 years of HR administration
Benefits
- Deal with and comply with statutory obligations under pay and pensions as required Action voluntary deductions as authorised by the employee.
- Administer Sharesave and insurance claims and produce relevant correspondence Administer Reward/Benefit schemes on behalf of S+N.
- Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.
- Work/Life Balance: Extra days off, birthday off, voluntary hours.
- Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave.
- Extra perks: employees association, and more… #LI-HYBRID Stay connected by joining our Talent Community .
Additional details
- At Smith and Nephew we design and manufacture technology that takes the limits off living.
- This role is responsible to deliver an efficient and accurate HR and pay administration service to employees and line managers for all activities associated with the employee lifecycle, through the application of S+N policies and procedures, within agreed performance levels and to comply with all statutory requirements.
- To provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximize customer efficiency, effectiveness and confidence.
- What will you be doing? Customer Service Delivery Deliver a quality and professional service to all customers Resolve day to day customer service enquiries, issues and complaints, escalating as appropriate, and deal with any service recovery.
- Provide efficient employee and pay administration and timely advice to customers on employee lifecycle activities Ensure that all employee data is entered into Workday and associated HR systems in a timely, accurate and consistent manner, to agreed standards and targets.
- Action workflow requests in a timely and consistent manner Identify and escalate issues and incidents Liaise with customers as required and in accordance with guidelines and parameters to ensure smooth operation of transactional services.
- 27 Administer changes to individual’s terms and conditions Administer the probation period, liaising with the line manager, escalating any formal issues to the HR Consultancy team.
- Pay and Reward Administration Effectively process pay data, documentation and information to ensure timely and accurate production of the S+N payrolls.
- Contracts & Employment Compliance Administer and monitor the offer and on-boarding processes for internal and external candidates, including standard offers, background checks, issuing of contracts of employment, joining instructions, and on-boarding documentation within agreed timescales and service standards.
- Provide timely, accurate advice to new starters regarding their induction, and S+N systems and processes Ensure all renewal employment checks are conducted in a timely and accurate manner.