Manager of Partner Support Engineer (M3)

PhilippinesOn-site

Responsibilities

Analyse and report on case completion and SLAs, identifying areas of continuous improvement and opportunity for streamlining processes.

experience by delivering exceptional cross team communication and clear goal setting for the Support team.
experience leading teams preferred Solid understanding of the processes and procedures of Technical Support departments. Previous
experience with ServiceNow would be advantageous Ability to delegate and direct work.
Highly organized and detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously.
Ability to grasp complex ideas and change direction quickly in a fast-paced environment.
Excellent verbal and written communication skills with the ability to communicate at all levels.

Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day! In addition to the above, we offer all our employees Private Health Insurance.
Beneficial for when life happens, and also for tax time too! Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey! Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

Position Summary: The Manager of Partner Support oversees our APAC Technical Support Engineers in both tactical operations and strategic longer-term initiatives.
The position suits someone who can drive a world class partner support in an increasingly fast paced environment whilst delivering servant leadership to a growing team.