engineering
Added 4 hours agoManager of Partner Support Engineer (M3)
at Pax8
PhilippinesOn-site
Responsibilities
- Analyse and report on case completion and SLAs, identifying areas of continuous improvement and opportunity for streamlining processes.
Requirements
- experience by delivering exceptional cross team communication and clear goal setting for the Support team.
- experience leading teams preferred Solid understanding of the processes and procedures of Technical Support departments. Previous
- experience with ServiceNow would be advantageous Ability to delegate and direct work.
- Highly organized and detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously.
- Ability to grasp complex ideas and change direction quickly in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to communicate at all levels.
Benefits
- Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day! In addition to the above, we offer all our employees Private Health Insurance.
- Beneficial for when life happens, and also for tax time too! Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey! Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.
Additional details
- Position Summary: The Manager of Partner Support oversees our APAC Technical Support Engineers in both tactical operations and strategic longer-term initiatives.
- The position suits someone who can drive a world class partner support in an increasingly fast paced environment whilst delivering servant leadership to a growing team.