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customer support

Posted May 12

CUSTOMER SUCCESS MANAGER

at Wishpond Technologies

Remote
salesforce

Responsibilities

  • • Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows

Requirements

  • SalesCloser.ai currently has the position of Customer Success Manager available, and we’re excited to tell you about it! OVERVIEW
  • As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai.
  • Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai. RESPONSIBILITIES
  • experience in Customer Success, Account Management, or a similar customer‑facing role, ideally within a SaaS or B2B tech environment •
  • Experience managing a high-volume book of business
  • • Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce •
  • Experience building or optimizing CS playbooks and automation workflows
  • • As part of a diverse team, the ability to work both independently and collaboratively.
  • • Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment.
  • • Fluent in English (spoken and written). Knowledge of a second language is considered an asset. WORK ENVIRONMENT
  • This position may be required to download and utilize company software.
  • SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, deliveringpersonalisedd sales calls, demos, and follow-ups in real time across multiple languages.
  • Powered by advanced AI technology and a growing portfolio of patent applications, SalesCloser delivers a scalable, high-margin solution that redefines how companies engage with buyers and customers across a range of business interactions.
  • If you are interested in applying for this exciting opportunity, please provide an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter.
  • SalesCloser.ai is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation
  • This is a beta feature to avoid spam applicants.

Benefits

  • • Ensure customers launch successfully and reach early time‑to‑value
  • • Build repeatable playbooks for onboarding, adoption, and renewal
  • • Take proactive action to reduce churn and improve customer outcomes
  • • Support renewal motions through ongoing engagement and value reinforcement
  • • Track key KPIs including adoption, engagement, churn risk, and retention
  • • Share insights with the team to improve product, processes, and customer experience
  • QUALIFICATIONS • 2–4 years of
  • • Once hired, the successful candidate must provide a valid government-issued photo ID as part of their onboarding process.
  • • Competitive compensation based on experience and proven abilities
  • • Great referral programs with incentives and bonuses
  • • Unbelievable product discounts when you use our products for your own business
  • • A close-knit operation with amazing growth opportunities for your personal development
  • • Corporate headquarters in beautiful Vancouver, British Columbia, Canada ABOUT US

Additional details

  • We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team.
  • You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously.
  • If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.
  • • Manage a high‑volume book of SMB and mid‑market accounts
  • • Drive engagement through scaled touchpoints rather than manual check‑ins
  • • Prioritize accounts based on health, risk, and opportunity
  • • Monitor usage and proactively intervene when accounts stall
  • • Partner with onboarding to ensure smooth, consistent handoffs
  • • Continuously improve processes to support more customers efficiently
  • • Use tools like Vitally, Intercom, and CRM data to manage your book

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