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Posted 8 hours agoKey Account Manager – Strategic Partnerships
at ResMed
Bangkok, ThailandOn-site
Responsibilities
- Drive hospital channel expansion through partner — targeting new hospital onboarding, tender management, and clinical engagement.
- Coordinate with partner on inventory management, order fulfillment, and service-level performance.
- Conduct structured business reviews with partners to track pipeline progress, conversion rates, and revenue performance. 2.
- Identify, evaluate, and onboard new non-hospital partners to expand market coverage — particularly in upcountry and underserved territories.
- Manage partner performance through structured review rhythms, pipeline monitoring, and joint business planning.
- Monitor competitive activity and propose countermeasures to protect market share in non-hospital segments. 3.
- Support product launches, new program rollouts, and partner onboarding activities. Let’s talk about Qualifications and
Requirements
- The Key Account – Partnership & Strategic Projects is responsible for driving ResMed Thailand's channel expansion and new go-to-market (GTM) execution in FY27 and beyond.
- It requires strong commercial acumen, partnership management skills, and the ability to navigate new market schemes. Let’s talk about Responsibilities 1.
- Cross-Functional Collaboration Work closely with internal teams (Marketing, Clinical, Distribution, Finance, Legal) to ensure alignment on new GTM initiatives.
- Experience Required: Bachelor's or Master's degree in Business, Marketing, Healthcare, or related field. 5–7 years of
- experience in medical devices, healthcare, FMCG, or digital business channels — with exposure to both hospital and non-hospital / commercial channels preferred.
- Demonstrated ability to take initiative, propose new ideas, and lead projects that create business impact.
- Experience working with distributors, e-commerce platforms, or consignment-based business models is a strong advantage.
- Good command of English and Thai, as well as Excel and presentation skills.
Benefits
- Strong Go-to-Market (GTM) vision, with the ability to translate market insights into executable plans that drive channel success across B2B, B2B2C, and DTC models.
Additional details
- This role focuses on managing two key pillars: Hospital Channels — Managing sale via partners under B2B2C models and overseeing to expand ResMed's hospital footprint nationwide Non-Hospital Channels — Developing and scaling e-commerce based B2B2C, sub-dealer networks, and new strategic partnerships.
- This position also leads cross-functional execution of key strategic projects that transform how ResMed reaches patients in Thailand.
- Hospital Channels - Partnership Management Own the end-to-end relationship with partners, ensuring commercial alignment, KPI tracking, and operational execution of readiness.
- Non-Hospital Channel Development & Management Develop and grow non-hospital channels including sub-dealers, home healthcare providers, clinics, sleep labs, and digital marketplaces.
- Strategic Project Leadership Lead or co-lead strategic projects assigned by the Regional Sales Manager, including: Diagnostic partnership expansion Develop project plans, track milestones, manage risks, and provide regular status updates to management. 4.
- Sales Operations & Market Intelligence Track sales performance, forecast accuracy, and partner execution KPIs across both Hospital and Non-Hospital channels.
- Ensuring sales targets for Hospital and Non-Hospital channels are synchronized with the annual budget during the planning cycle Monthly/quarterly performance tracking — Monitoring actual vs. budget with early gap identification and corrective action proposals Gather Voice of Customer (VOC) insights from all assigned channels to support commercial strategy development.
- Provide monthly business updates covering progress, risks, and opportunities across all assigned workstreams. 5.
- Growth mindset with a strong willingness to learn, adapt, and continuously improve both personal skills and commercial strategies.
- Comfortable engaging with cross-functional teams and external partners to drive new initiatives and unlock growth opportunities.