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Posted 2 hours agoTeam Lead, Product Support
at Alimentiv
London, CanadaOn-site
Additional details
- The Team Lead, Product Support leads the Product Support team responsible for delivering reliable product support for Alimentiv’s clinical imaging ecosystem.
- The role drives issue resolution, escalation management, and continuous process improvement while coordinating across multiple customer facing support functions to ensure a consistent and unified customer experience.
- Acting as a player/coach, the Team Lead participates directly in day-to-day support activities, complex incidents, and high priority escalations to model best practices and accelerate resolution.