Independently troubleshoot and resolve complex issues, escalating to global teams as needed.
Identify recurring issues and partner with the IT Support Manager to scope and drive improvements that reduce ticket volume, improve resolution time, and elevate the employee experience.
Maintain & Monitor: Proactively monitor local network health (Wi-Fi, LAN, and wired connectivity) and serve as the first point of contact for office-level connectivity issues.
Connectivity Oversight: Troubleshoot and resolve end-user network issues (Wi-Fi drops, port-level connectivity, VPN) and manage local ISP-related escalations before engaging global teams.
Support site-level and cross-site projects scoped by the IT Support Manager — including office buildouts, hardware refreshes, MDM rollouts, and new tool deployments — partnering with global IT, Network, and AV teams on execution.
Influence and leadership — fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
Requirements
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
You bring sound judgment, professionalism, and the ability to navigate ambiguity without close oversight.
Meeting & Event Support: Provide hands-on AV support for onsite meetings, town halls, and Phoenix-based All Hands events — managing basic audio, display routing, and Zoom session health.
experience providing white-glove technical support to executives and senior leadership in a high-visibility environment.
Advanced troubleshooting across macOS, Windows, mobile, and peripherals — including the ability to resolve complex, escalated issues. Deep
experience with MDM platforms (Jamf or Kandji for Mac; Intune or Airwatch for Windows).
Strong familiarity with cloud-first SaaS environments: Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, Oomnitza or similar asset management tools.
Solid networking fundamentals — Wi-Fi, LAN, DHCP, DNS, VLAN configuration — and confidence with onsite tasks such as patching, cabling, switch/AP troubleshooting, and IDF/MDF work. Hands-on
experience with Zoom Rooms or Teams Rooms endpoints (e.g., NEAT, DTEN, Logitech, Poly, or similar) and leading the full technical execution of live events and All-Hands productions from pre-show through post-event teardown.
experience with Meraki-based environments (MX, MS, MR) and 802.1X authentication.
Familiarity with redundant or dual-ISP network architectures, including failover validation and ISP coordination. •
Experience supporting corporate AV beyond Zoom Rooms — including DSP platforms (e.g., QSC Q-SYS), signal distribution and control systems (e.g., Extron), and wireless microphone systems (e.g., Shure). •
Experience with network monitoring and zero-trust security tools (e.g., Datadog, Zscaler, Cloudflare WARP, or similar). Scripting
Experience supporting a new office buildout end-to-end. •
Experience operating as a senior IC across a multi-site organization. •
Experience partnering directly with C-suite or board-level stakeholders.
Experience
5+ years of professional IT Support experience, including 2+ years supporting multiple offices or a distributed workforce. Demonstrated
Benefits
The base wage range for this position based in our Phoenix Office is targeted at $102,000-$127,000 per year.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and
Contact
benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .
If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com .
Additional details
We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.
If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values
If this sounds like you, you’ll fit right in. Who You Are
You're a seasoned IT support professional who pairs white-glove customer support with the technical depth to solve complex problems independently in a fast-paced environment.
As the first IT hire in our new Phoenix office, you'll be the local face of IT while also serving as a key technical resource for Justworkers across all our locations.
In this hybrid role (3 days in office, 2 days remote), you'll report to the IT Support Manager and partner with our global IT, Network, and AV teams to keep operations running smoothly across the organization.
Beyond core support, you'll bring strong network and AV capabilities to keep the Phoenix office running smoothly — and act as a trusted technical partner to leadership during high-visibility moments.
Actively support Justworkers across all Justworks offices — providing remote support daily.