customer support
Posted Dec 15, 2025ERP Expert Support
at Epocare
Mexico, MexicoHybrid
Requirements
- Ensuring Service Quality levels are maintained and adhered to Ensuring all issues are handled in a timely manner Reviewing outstanding issues, ensuring clients are kept informed of progress Attending relevant Epicor product training courses, in-line with our internal certification scheme What you will likely bring: Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
- Strong skills for analysis, troubleshooting, and problem-solving, with the ability to work independently with minimal supervision and to prioritize tasks in a stressful environment.
- What could set you apart: Manufacturing/Supply Chain: Exposure to production environments with an understanding of manufacturing concepts, terminology, processes, procedures, and operations.
- Knowledge of computerized Manufacturing Planning and Control (MPC) systems is preferred, and customer service
- Experience with Accounts Receivable (AR), Accounts Payable (AP), General Ledger, Inventory/Work In Process, Financial Reporting/Statements, General Ledger account reconciliation, Job Costing, Fixed Assets, and multi-company consolidations. Technical:
- Experience in IT production environments, including maintenance and adjustments in configurations, management of Microsoft operating systems, general IT knowledge, database administration, programming in SQL, basic networking and telecom knowledge, and understanding of database coding processes. #LI-JI1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
- Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
- From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Benefits
- And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Additional details
- As an Application Expert Support based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax.
- You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
- We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.
- What you will be doing: Respond to client calls in a professional manner, providing appropriate solutions and advice Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
- experience (preferred but not essential), with customer service experience being valued.
- Willingness to learn and explore new technologies.
- We help businesses stay future-ready by connecting people, processes, and technology.
- Together, Epicor employees are creating a more resilient global supply chain.
- Whatever your career journey, we’ll help you find the right path.
- Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.