Customer Success Manager - Scale (m/f/d)

Berlin, GermanyHybrid

Requirements

Our vision is to change that by building AI companions that seamlessly take over digital workflows.
Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
You’ll work with a high-volume portfolio of mid-market and SME customers and ensure voize is adopted quickly, sustainably and with real impact in their daily care workflows.
This role is for people who love structure and momentum, but also understand that in healthcare, good judgment matters just as much as good processes.

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
We don't replace humans with technology - we amplify their impact.
As a dynamic team, we combine first-in-class technology with meaningful social impact.
And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: MAKE SCALE FEEL CLEAR, HUMAN AND EFFECTIVE Customer Success at voize is proactive.
We help customers succeed in a smart, repeatable way, without losing judgment or humanity.
If you enjoy improving systems, thinking ahead, and seeing immediate impact at scale, this role is for you.
🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Own the end-to-end rollout and success of 30–50 customers - Drive adoption through clear processes, smart touchpoints and proactive communication - Make Decisions on what should be standardised and where individual guidance is needed - Monitor customer health, usage and ticket patterns to spot risks proactively - Simplify and streamline recurring CS workflows to reduce friction at scale - Run virtual touchpoints, office hours and scalable enablement formats