customer support
Posted 2 weeks agoCustomer Success Manager - Scale (m/f/d)
at voize
Berlin, GermanyHybrid
Requirements
- Our vision is to change that by building AI companions that seamlessly take over digital workflows.
- Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
Benefits
- Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
- You’ll work with a high-volume portfolio of mid-market and SME customers and ensure voize is adopted quickly, sustainably and with real impact in their daily care workflows.
- This role is for people who love structure and momentum, but also understand that in healthcare, good judgment matters just as much as good processes.
Additional details
- 🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
- Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
- We don't replace humans with technology - we amplify their impact.
- As a dynamic team, we combine first-in-class technology with meaningful social impact.
- And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: MAKE SCALE FEEL CLEAR, HUMAN AND EFFECTIVE Customer Success at voize is proactive.
- We help customers succeed in a smart, repeatable way, without losing judgment or humanity.
- If you enjoy improving systems, thinking ahead, and seeing immediate impact at scale, this role is for you.
- 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Own the end-to-end rollout and success of 30–50 customers - Drive adoption through clear processes, smart touchpoints and proactive communication - Make Decisions on what should be standardised and where individual guidance is needed - Monitor customer health, usage and ticket patterns to spot risks proactively - Simplify and streamline recurring CS workflows to reduce friction at scale - Run virtual touchpoints, office hours and scalable enablement formats