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Posted YesterdayCustomer Service Representative
Red Mountain Garage Doors Pelham, United StatesOn-site
Responsibilities
- Handle a high volume of incoming calls efficiently and effectively •
- Research and recommend solutions that best fit customer needs •
- Accurately document customer interactions and maintain up-to-date records •
- Coordinate with technicians and internal teams for seamless service delivery •
Requirements
- Develop a deep understanding of our services and become a trusted resource
- Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
- High school diploma or equivalent
- All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
Experience
- 1+ year of customer service experience (home services experience is a plus) •
Benefits
- Hourly Pay: $16–$20 | Full-Time Position
- Hourly Pay: $16–$20 , based on experience •
- Health, Vision, and Dental Insurance •
- Paid Time Off and Paid Holidays •
- Employee Discounts and Referral Program •
- 📍 Location: Pelham, AL 💼 Position Type: Full-Time, Hourly 💰 Hourly Rate: $16–$20, depending on experience
- *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
- Pay Range $16 — $20 USD
Additional details
- 🚪 Join Red Mountain Garage Doors – Where Every Call Opens the Door to a Great Career! 🚪 Customer Service Representative | Pelham, AL
- Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!
- At Red Mountain Garage Doors , we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities.
- If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.
- We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Birmingham/Pelham, AL team.
- This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
- As the voice of Red Mountain Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat. •
- Provide professional, empathetic customer service with a positive attitude •
- Communicate clearly across multiple channels to resolve issues and provide timely updates •
- Strong communication and active listening skills •