product
Posted May 14Senior Product Manager - Workflow Core
at HighLevel
IndiaRemote
Responsibilities
- Builder Simplicity & Usability: Champion ease-of-use by simplifying complex concepts, refining the UI, and reducing friction in critical paths.
- Support Insight to Product Fixes: Analyze support tickets and user feedback to identify and resolve common sources of confusion or setup failure.
- Manage New Features: Managing workflow feature requests, tracking, prioritizing and ensuring timely execution of essential updates.
Requirements
- About HighLevel HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
- Learn more about us on ourYouTube Channel orBlog Posts About the Team The Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes.
- As a SPM, you will help build impactful features and refine existing capabilities in the Workflows Module, making it easier for users to automate complex business processes.
- experience across activation, builder usability, execution reliability, and long-term engagement.
- Cross Team Collaboration: Collaborating with other product teams (CRM, Reporting, Payments, AI, and Integrations) to ensure seamless cross-functional workflow improvements.
- Ability to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.
- Understanding of product development lifecycle and
- experience working on SaaS products.
- Leadership and collaboration skills, with the ability to work cross-functionally and drive initiatives forward.
- Understanding of automation tools and workflow best practices to enhance user experience.
- Ability to deconstruct complex software experiences and highlight good UX from bad UX.
- Familiarity with workflow automation platforms is a plus.
- experience ideally in SaaS or automation platforms Proven track record of shipping complex, user-facing features in a fast-paced environment Proven
- Experience working on workflow automation tools or CRM platforms is a plus Deep Understanding of: Workflow builders, automations and no-code or low-code platforms Product funnels: activation, retention, and reducing time to value Identifying friction points in UX and translating feedback/support data into product decisions Cross-team platform work: enabling other product teams through triggers, actions, and integrations Working with engineering on large-scale frontend + backend architecture (especially
- We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey.
- Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Experience
- Experience 8+ years of Product Management
Additional details
- Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
- By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
- With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
- We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
- Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
- Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
- Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
- By integrating with multiple product areas within the HighLevel platform, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.
- As part of the team, you’ll work on improving existing capabilities within workflows, conceptualizing new workflow features, and delivering solutions that drive adoption, activation, and business growth.
- The team is committed to optimizing user experience, increasing efficiency, and helping customers get the most value out of HighLevel.