operations
Posted 4 days agoOperations Insights, Tax
at Stripe
United StatesRemote
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Responsibilities
- Investigate operational performance: Conduct deep-dive analyses to uncover why metrics change, distinguish signal from noise, and identify root causes across filing operations, user operations, and risk workflows
- Improve measurement rigor: Refine metric definitions, ensure data reliability, and strengthen how we measure operational performance across the organization
- Support experiments and improvements: Apply statistical analysis to evaluate the impact of operational changes and experiments
- Enable operational observability: Create systems, dashboards, and self-serve reporting tools that allow operational teams to explore and interpret performance data on their own and reduce recurring data requests
Requirements
- experience in operations analytics, business intelligence, or data analysis
- Strong SQL skills and
- experience working with large operational datasets •
- Demonstrated ability to conduct investigations and identify root causes in operational data
- Experience in tax operations, financial services, or regulated operational environments
- Familiarity with statistical analysis and experimentation frameworks •
- Experience with Python or R for data analysis
- Background working closely with operations or product teams to improve processes
- Demonstrated ability to leverage AI and automation to transform data in actionable insights
Experience
- Collaborative partner : You work effectively with varied operations teams, product, engineering, and leadership Minimum requirements 3+ years of
Benefits
- Our work enables the tax operations organization to scale with stability and confidence. What you’ll do
- qualifications are a bonus, not a requirement.
Additional details
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team
- We make performance visible, decisions deliberate, and improvement repeatable—acting as a force multiplier by uncovering insights early, translating signals into action, and building systems that ensure one-time fixes become repeatable capabilities.
- We're looking for an Operations Insights analyst to help us understand and improve how our Tax operations scale and deliver.
- In this role, you'll investigate operational performance, analyze data to uncover meaningful patterns, and build reporting infrastructure that enables teams to make better decisions.
- You'll work at the intersection of data analysis, operations, and product insights—translating complex operational data into clear insights that drive action.
- This role is ideal for someone who excels at digging into robust operational data, asking "why" repeatedly, and building systems that help others find answers independently. Responsibilities
- Partner with operations teams: Work directly with operational teams to analyze workflows, understand user behavior, and translate findings into actionable recommendations