customer support
Posted 6 days agoProduct Support Operator
at Superapp
CroatiaOn-site
Responsibilities
- Support Helpdesk and IT field teams with product-related queries and escalations.
- Document product issues and create incident reports.
- Announce scheduled maintenance and provide necessary support throughout maintenance windows.
- Update product support procedures to ensure internal and provider SLA provisions are met.
- Monitor and test product performance on an ongoing basis.
- Collect product data, analyse it, and produce technical metrics and statistics for market use.
Requirements
- Experience in customer and/or product support.
- Proficiency with Microsoft Office tools. •
- Experience working with issue tracking tools (e.g. Jira, Teamwork, Trello). Fluency in English.
Benefits
- Medical / Health Insurance Open Annual Leave
- 50% discount on Sports/Gyms card
- Christmas and Easter Allowance
- Salary sacrifice schemes Additional
- Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.
Additional details
- We are on a mission to pioneer the world’s next era of play.
- As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
- Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
- As a Product Support Operator at Super, you will provide expert support across our online software products, ensuring issues are resolved and documented efficiently.
- Working closely with the wider team, you will support both internally developed products and third-party supplier solutions, collaborating with Helpdesk and IT field teams to maintain service quality and reliability.
- Provide technical support for online software products, whether developed by internal teams or third-party suppliers.
- Strong communication skills, professionalism, and an affinity for teamwork.
- High levels of adaptability to demanding situations and time constraints. What we offer
- Training & Learning Development Transportation
- benefits vary by country and will be shared during the hiring process. About Super