ASEAN Service Growth Manager

Sgp Singapore, SingaporeHybrid

Responsibilities

Develop and execute regional service growth plans aligned with EM strategy.
Build and maintain a qualified service opportunity pipeline. 2.
Support commercial teams in identifying service upsell and cross-sell opportunities.
Influence commercial mindset shift from Service as Cost → Service as Growth Driver. 3.
Install Base Monetization Improve install base visibility and service coverage.
Identify non-contracted systems and convert into recurring revenue.
Drive adoption of standardized service offerings and pricing frameworks. 4.
Support launch and scaling of new service offerings.
Ensure regional adoption of global service frameworks. 5.
Performance & Governance Track and manage KPIs including: Service revenue growth Contract capture rate Install base coverage Lead generation & conversion Customer
Support regional leaders in executing service growth initiatives.
Demonstrated track record of driving measurable revenue growth, lifecycle monetization, or business expansion initiatives.

Requirements: Bachelor's degree in biomedical engineering, Electronics, Medical Technology, Business, or a related field. MBA or equivalent commercial/business experience preferred. 10+ years of
experience in Medical Devices across commercial, service, lifecycle management, or business growth roles.
Experience working across multi-country or regional environments, preferably within emerging markets.
Ability to operate effectively in transformation and growth environments with high organizational complexity.
Excellent stakeholder management and collaboration skills, with the ability to navigate challenging commercial dynamics constructively.
Experience building business cases, growth plans, or commercial initiatives is highly desirable.
Six Sigma or process improvement certifications are advantageous but not mandatory.

Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

At Smith+Nephew, we craft and manufacture technology that takes the limits off living.
The Service Growth Manager is responsible for accelerating service revenue growth across India and ASEAN by transforming Service into a commercial growth engine.
The role drives lifecycle monetization of the installed base through service contracts, repairs, rentals, refurbishment, and value-added services, working in close partnership with Commercial, Marketing, and Service Operations teams.
This position owns execution of regional service growth initiatives and ensures service becomes a strategic differentiator supporting sustainable business performance.
Service Revenue Growth (Primary Accountability) Drive measurable service revenue growth across ASEAN.
Increase service contract penetration and lifecycle monetization.
Commercial Integration Partner with Sales leadership to embed service within capital sales strategy.
Position service as a value driver during customer acquisition and retention.
Service Portfolio Execution Deploy contracts, refurbishment, rental, and value-added services programs.
experience indicators Implement dashboards and governance rhythm with regional stakeholders. 6.