customer support
Posted 1 hour agoAnalyste Support IT / IT Support Analyst
at Keyloop
Canada (montreal), CanadaRemote
Requirements
- experience with Microsoft O365 and Azure administration Good knowledge of Microsoft O365 products Solid understanding of Active Directory (user management, groups, security) Knowledge of corporate networks (TCP/IP, network protocols)
- Experience with Windows and macOS Ability to generate O365 reports (analysis, audits, projects) Excellent documentation and technical writing skills Strong communication skills across different stakeholders
- Experience with help desk/ticketing tools Ability to manage small projects and mentor junior team members
- Experience with AS400 and Lotus Notes (nice to have) Skills & Competencies Problem Solving Troubleshooting O365, Windows, macOS, Azure, and Active Directory Contributing to the resolution of major incidents Supporting escalations when required Collaboration & Interpersonal Skills Act as a Level 2 point of contact for employees Promote a positive image of the IT service function Demonstrate autonomy, organisation, and attention to detail Strong team player with the ability to work independently
Additional details
- Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
- We empower car dealers and manufacturers to fully embrace digital transformation.
- How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
- We use cutting-edge technology to link our clients’ systems, departments and sites.
- We provide an open technology platform that’s shaping the industry for the future.
- We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
- Want to be part of it? Titre du poste : Analyste Support IT Description du poste Dans ce rôle, vous contribuerez à la gestion des services informatiques internes.
- En tant que technicien support IT de niveau 2, vous serez le second point de contact pour les collaborateurs ayant besoin d’assistance technique.
- Vous serez responsable de diagnostiquer, résoudre et documenter les incidents et demandes de niveau 2, tout en assurant un support direct pour les postes de travail et les comptes utilisateurs.
- Responsabilités principales Fournir un excellent service client en tout temps Assurer un support technique de niveau 2 aux employés (PC, réseau, matériel) via téléphone, email, Microsoft Teams ou en présentiel Maintenir et administrer les plateformes utilisées par l’équipe IT Fournir des conseils techniques et former les utilisateurs internes Installer et configurer les postes de travail et équipements IT Gérer les demandes liées aux comptes utilisateurs Collaborer avec les différentes équipes chez Keyloop