customer support
Posted 2 days agoBilingual Support Specialist, EV Charging (French/ English)
at ChargeLab
Remote
Requirements
- Role overview As a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French.
- Company details ChargeLab is the Android of EV charging.
Additional details
- You’ll troubleshoot technical and payment-related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across all channels.
- This role is hands-on and customer-focused, ideal for someone who thrives in real-time problem-solving and delivering a great user experience.
- You’ll work cross-functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement.
- A strong focus on efficiency, quality, and customer satisfaction is essential.
- As part of a growing team in a fast-moving industry, you'll have opportunities to learn, grow, and contribute to a more sustainable future.
- Schedule: This position is primarily based on-site at our Etobicoke, Toronto office and follows a rotating schedule across our business hours (7 AM–9 PM EST).
- It also includes one remote weekend shift, weekly (Saturday or Sunday) from 9 AM–5 PM EST.
- We partner with leading hardware manufacturers like Eaton, ABB, and Siemens to bundle their EV chargers with our best-in-class software.
- Our end customers include building owners, convenience stores, utilities, and fleets, who leverage our Charging Station Management System (CSMS) and open APIs to manage thousands of EV chargers more efficiently.
- By 2030, most vehicles sold in North America will be electric.