other
Posted May 15(P2) Project Manager
at Zenoti
Seattle, United StatesOn-site
Responsibilities
- Ensure engagements and projects are well defined and planned, executed efficiently, and delivered with high quality and predictability.
- Collaborate with Customer Success Managers and Solution Consultants to drive solutions, proposals, SOW etc. from pre-sale to position value proposition(s) for engagements with customers.
- Manage and maintain project engagement information including
- Manage customer expectations and relationships throughout the engagement lifecycle for scope and objectives aligned with customers.
- Manage and track solution delivery to completion with planned tasks, risks, issues and unknowns with defined resolution plans
- Manage internal and external cross team dependencies and coordinate across teams on initiatives and blocking issues while appropriately escalating issues requiring attention with product, support and other teams.
- Drive information sharing, and capturing and disseminating best practices across Professional Services team to define and enhance Project Management (PM) handbook.
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
- Maintain complete documentations and follow organizational processes to ensure successful adoption and usage of Zenoti products.
- Proven track record of delivering on-time and in-scope project completion •
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- Excellent communication and collaboration skills especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
- Ability to work in a fast-paced, dynamic start up environment
- Ability to understand customer scenarios and entire system solutions to deliver on customer solution projects and engagements with team members to meet customer expectations.
- Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
- Good understanding of Agile project management methodologies.
- Experience in implementing cloud SaaS solutions and/or working in IT projects a plus •
- Experience in software development a plus •
- Experience in the beauty, wellness, spa, salon or fitness industry a plus
Benefits
- Zenoti Pay Range $90,000 — $120,000 USD
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- Work within our Professional Services team to lead multiple customer engagements and projects that drive adoption and usage for Zenoti system features, integrations and solutions with our existing customers
- requirements definition, scope, solutions, costs estimates, schedules, metrics, status reporting etc.
- Help with Professional Services team allocation, delegation and assignments
- Stay up-to-date with product knowledge, business flows, solutions sales process and industry news and market dynamics.