Technical Customer Success Manager

Remote

Responsibilities

Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
Develop and execute outcome-aligned success plans for our customers
Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
Proactively identify adoption gaps, risks, and expansion opportunities
Guide customers through secure software delivery principles and complex deployment requirements
Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
Troubleshoot complex deployment challenges in partnership with Engineering Articulate customer
Identify renewal & expansion opportunities across our customer base
Drive deeper platform adoption across development teams Success Metrics:
responsibilities are not exhaustive and additional

Assist customers on Kubernetes-based platform architecture questions
Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize customer outcomes
Experience supporting business initiatives across functional areas to inform business strategy and evolution •
Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
Familiarity with regulated, high-compliance, or constrained deployment environments (a plus) •
Experience working with platform engineering teams
Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
Familiarity with open-source ecosystems
experience delivering technology programs across the federal market. What We Do
We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products. What We Work On Kubernetes
Cloud Environments (AWS/GCP and Azure)
Infrastructure-as-code (like Terraform/Pulumi)
Building Kubernetes and cloud native applications

Full compensation packages are based on candidate experience.
Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States.
Remote - USA $123,250 — $166,750 USD Who We Are
We share a vision of freedom and security for the advancement of progress and innovation.
Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user
Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account Life Insurance
Disability Insurance Financial:
401k Retirement Plan
Home Office Budget Leave:
We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
Paid Parental Leave Learning:

We build software for high-stakes environments, and our customers need more than a check-in-once-a-quarter CSM — they need a technical partner who can go deep, move fast, and keep calm when things get hard.
You'll be embedded with customers, helping them get real value from our platform, partnering with our engineers when things get exciting, and making sure every account you own is set up to grow.
Technical enough to hold your own in the weeds, strategic enough to run an executive review.
If that sounds like your kind of work, you'll fit right in with our team of Unicorns. Responsibilities:
As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform.
You will act as a strategic advisor together with our engineers, helping customers navigate their platform and
requirements while solving any roadblocks they encounter.
By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership.
Serve as the primary post-sales success lead for assigned commercial accounts
requirements related to compliance, security, and regulatory frameworks