Lifecycle Operations Manager

United StatesRemote

Responsibilities

Define and own the technical roadmap for our lifecycle tooling ecosystem (e.g., Braze), ensuring total data stability, governance, and future-proof documentation.
Lead cross-functional work alongside Lifecycle Marketing, Data Engineering and Data Analytics to define and maintain source of truth lifecycle data models (events, attributes, segments, composite scores, propensity models).
Drive operational efficiency by architecting AI-driven automation workflows and internal tooling to eliminate repetitive production overhead (e.g., scalable dynamic content engines).Create and maintain documentation for journeys, data dependencies, and operational workflows.
Lead the evaluation and onboarding of new capabilities (e.g., additional channels, new integrations) with a clear view of impact vs. complexity. Journey Orchestration & Execution
Collaborate with the lifecycle marketers to systematize journey designs and briefs into robust, testable flows in Braze (or equivalent)
Implement and maintain scalable templates, modular components, and reusable logic
Build and manage guardrails and governance for sending rules
Collaborate with Lifecycle marketers and Data Science to prioritize and execute personalization experiments and help operationalize outputs into journeys.
Collaborate with Analytics to define clear experiment frameworks (success metrics, minimum sample sizes, experiment timelines) and ensure implementation is technically sound. Own reporting

Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app.
You will operate with a high degree of autonomy, bridging the gap between Lifecycle Marketing, Membership Analytics, Data Engineering, and MarTech.
experience in lifecycle / CRM operations
experience with a marketing automation platform configuring personalized journeys.
Solid understanding of experiment design (control vs test, holdouts, key metrics, avoiding bias), best practices and practical constraints in production systems. Demonstrated
experience partnering with data and engineering teams on integrations, advanced data models, and troubleshooting.
Proven ability to manage multiple initiatives and cross function partners in parallel with clear prioritization and communication.
Technical proficiency with HTML and templating logic (e.g., Liquid or similar); comfortable reading, writing, and debugging dynamic content and personalization rules. Benefits

In this role, you will define the technical and operational vision and orchestration framework required to scale our experimentation, personalization, and multi-channel measurement (email, push, in-app, SMS, etc.).
Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave
While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions.
Region 1: $143,650 - $169,000
Region 2: $130,050 - $153,000
Region 3: $117,300 - $138,000
Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by

Our mission at Oura is to empower every person to own their inner potential.
We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team.
As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
ŌURA is seeking a Lifecycle Operations Manager to serve as the strategic technical and operational anchor of our global lifecycle program.
You will design the highly scalable, automated foundation that allows our lifecycle marketing team to innovate at speed.
Partner with lifecycle marketers to ensure new journeys follow best practices
Operationalize A/B and multivariate tests end to end, setting up principles for audience configuration, randomization, holdouts, and measurement-ready instrumentation.
requirements for lifecycle ops (e.g., journey health, delivery and error monitoring, experiment status dashboards).
Proactively identify opportunities to simplify or consolidate journeys based on performance and operational complexity. Requirements