other
Posted Apr 29Ops Associate
at Lucis
Paris, FranceRemote
Requirements
- experience in operations-heavy roles - Alongside that, a track record of building operational systems — SOPs, playbooks, partner processes, dashboards that the team still uses - Native or fluent French + fluent English - Written craft under pressure — warm, structured, professional - Builder mentality: you ship, iterate, don't wait for a brief Nice to have - Background in health, diagnostics, lab services, wellness, or consumer platforms - Additional European language HOW WE WORK We work together from our
- At Lucis, AI isn't just our product, it's our engine. 100% of our teams are equipped with the best AI agents.
- You have carte blanche to explore and automate everything that can be, so you can focus exclusively on high-value work.
Contact
- THE MISSION At Lucis https://lucis.life/?utm_source=career_job_desc&utm_medium=content, we believe healthcare should be preventive, not reactive.
- You can read more about who we are and how we work here https://lucis.life/careers?utm_source=career_job_desc&utm_medium=content.
Additional details
- We’re building the OS for human longevity to help people add more healthy years to their lives.
- You are the voice of Lucis to our members and the face of Lucis to our labs.
- experience - Direct ticket handling across email, chat, and phone — you're on the queue - Macro library, tone guide, CSAT/NPS tracking, QA of outgoing replies - De-escalation of sensitive health conversations - The lab partner portfolio (owned) - SLA tracking, QBR prep and running, partner documentation, SOPs - Field visits to collection centres across active markets - New partner and new centre onboarding - The bridge between the two (highest leverage) - Systemic issue detection — pattern-matching across
- We’re passionate about what we’re building and believe the fastest way to create something exceptional is side by side.
- We’re open to relocation support for the right individuals, and we welcome missionaries who travel to work with us in Paris on a regular basis. - Rigor without ego: Audits, science, and code all deserve the same high bar. - Radical ownership: Feedback loops are short; everyone contributes to building the best version of Lucis. - Velocity over perfection: We ship daily and prefer a good decision today over a perfect one next week.