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Posted Feb 2Observability Architect | EST | Remote
at Grafana Labs
United StatesRemote
Responsibilities
- Design the observability maturity journey of customers and assist them on that path.
- Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
- Develop and maintain strong, long-term relationships with key stakeholders.
- Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
- Conduct training sessions and workshops to educate clients on our technology.
- Develop and deliver technical documentation, guides, and tutorials.
- Prepare and present reports on client metrics, achievements, and areas of focus.
- Identify and provide timely workarounds and solutions to meet a customer’s business needs.
Requirements
- There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps.
- Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics ( Grafana Mimir ), logs ( Grafana Loki ), and traces ( Grafana Tempo ).
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). •
- experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
- Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
- Proven ability to manage multiple clients and projects simultaneously.
- Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
- Ability to travel as needed to meet with clients (up to 25%).
- First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products
- Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
- Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings.
Experience
- Experience deploying and operating Kubernetes. 5+ years of
- 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
Benefits
- You will love solving technical challenges and thrive on bringing creative solutions to our customers Bonus Points For:
- In the US, the OTE compensation range for this role is $182,000 - $217,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
- *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range &
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
- Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique.
Additional details
- Grafana Labs is a remote-first, open-source powerhouse.
- The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France.
- We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work.
- Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
- You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity:
- At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect .
- This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers.
- If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage.
- As an Observability Architect, you will be the technical owner of long-term customer success.
- You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments.