Lead technical demos and architecture discussions, translating customer
Build and present solution designs that map Mesh's APIs, SDKs, and smart routing capabilities to customer use cases
Guide customer engineering teams through SDK and API integration, from sandbox to production launch
Own the technical implementation process for APAC accounts, coordinating with US-based Solutions Architects on complex builds
Conduct integration reviews and troubleshoot issues during onboarding to reduce time-to-live
Create and maintain region-specific playbooks, implementation guides, and best practices documentation
Track implementation milestones and proactively communicate status to internal stakeholders and customers
Drive adoption and optimization post-launch, helping customers scale volume and expand use cases
Investigate and diagnose issues using Datadog, Amplitude, and internal tooling before escalating to US-based Support Engineering or Product/Engineering teams
Identify patterns in support requests and feed insights back to Product and Engineering to drive platform improvements Who You Are
Requirements
We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world.
This is a hybrid role that spans presales, implementation, and technical support, making it ideal for an experienced crypto-native operator who thrives on variety and wants to own a broad scope in a high-growth region.
You'll partner with Sales on technical evaluations and demos, guide customer engineering teams through API and SDK integrations, and serve as the first line of triage for production issues before escalating to our US-based support and engineering teams.
You'll be Mesh's face in the region, trusted to represent the platform technically and build relationships with some of the largest companies in crypto, fintech, iGaming, and traditional finance. What You'll Do
You understand wallets, on/off-ramps, stablecoins, DEXs, bridges, custodial vs. non-custodial architectures, and how crypto payments infrastructure works at a protocol and product level.
experience with APIs, SDKs, webhooks, and RESTful integrations. You've built, debugged, and documented integrations yourself.
Proactively use AI tools in your day-to-day work — whether for drafting documentation, accelerating troubleshooting, building demos, or automating repetitive workflows.
You don't wait to be told to use AI; you reach for it naturally and know how to get real leverage out of it.
Proven ability to manage multiple customers and workstreams simultaneously in a fast-paced, high-growth environment
Clear, structured communicator, both written and verbal. You can translate complex technical concepts for different audiences, from developer docs to executive messaging.
Familiarity with observability and analytics tools (Datadog, Amplitude, or similar) •
Experience navigating the APAC crypto ecosystem, including regional exchanges, wallets, regulatory landscapes, and market dynamics
Experience using and creating AI-assisted workflows and automation tools Prior
experience as an early hire or building a function from scratch at a high-growth startup
Experience
5+ years in solutions engineering, technical consulting, implementations, or a technical customer-facing role, with meaningful time spent in crypto, digital assets, or blockchain infrastructure Crypto-native.
Benefits
That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family.
We offer unlimited PTO—and we mean it.
Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.
Additional details
At Mesh, our mission is to enable consumers to pay and be paid with any asset.
Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce.
Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous.
Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us! Overview
You'll work closely with our Solutions Architects, Solutions Engineers, and Support Engineers to maintain continuity across timezones and ensure customers never lose momentum.
Partner with Sales to support technical evaluations, RFPs, and proof-of-concept engagements for APAC prospects
Provide technical input on deal scoping, including feasibility and integration complexity estimates
Serve as a trusted technical advisor throughout the sales cycle, building confidence with customer engineering and product teams
Serve as the first point of technical triage for APAC customer issues during regional business hours
Provide clear, structured escalation context (reproduction steps, logs, impact assessment) to ensure fast resolution