Technical Customer Support Specialist

Hoofddorp Hq, NetherlandsHybrid

Requirements

What you need to succeed: Fluency in English and one South European language - such as Portuguese, Spanish or French.
experience delivering high-quality customer service. Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Relevant degree or equivalent
experience in a technical or scientific field.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

Opportunity for annual equity bonus On the job training & career advancement opportunities. Additional
benefits including but not limited to financial support, gym benefits, wellness resources, volunteer paid days off, bike plan, foundation donation matching, and much more. 25 days holidays / year Retirement/Pension contribution paid by IDEXX Why IDEXX: We’re proud of the work we do, because our work matters.
At IDEXX, you’ll be supported by competitive compensation, incentives, and

As a Technical Customer Support Specialist, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless
experience while troubleshooting hardware and software issues.
This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.
The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strong relationships and ensuring customers maximize the value of diagnostic solutions.
Why this role matters: You will be a key contributor to customer success within the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics.
You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals.
In this role: You'll provide technical support on diagnostic analyzers and software solutions.
You'll coordinate installations and troubleshoot hardware and integration issues.