Regional Customer Support Specialist

Responsibilities

• Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met. •

Requirements

• Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner. PRIMARY RESPONSIBILITIES •
• Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. •
• Must maintain a current status on Natera training requirements.
• Two year degree and/or 2-5 years of related experience, undergraduate degree preferred. •
• Knowledge of customer service principles and practices. •
• Experience in both phone and written customer support. •
• Knowledge of administrative procedures and protocols. •
• Knowledge of numeric, oral, and written language applications. •
• Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar. •
• Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities. •
• Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

Benefits

• Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
• benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
• benefits include pregnancy and baby bonding leave, 401k benefits, commuter

Contact