Bus Ops Trainer I

United StatesRemote

Responsibilities

Develop new or update existing training material to meet new hire and continuous training needs and to meet overall training objectives for the team.
Utilize different tools to deliver training, including google suite, elearning platforms such as Articulate Storyline, Rise, videos, and engagement tools to keep training engaging and impactful.
Facilitate training on functional content for both new hire training and skills enhancement training.
Evaluate training effectiveness and share feedback during and post training to identify improvements to training curriculum / structure.
Maintain an active list of training delivered and track any training needs by team and individual.
Ensure proficiency in function processes and keep up to date on any changes due to process changes, system updates, and product launches.

To be successful as a trainer, one must be observant and have excellent analytical skills.
Must maintain a current status on Natera training requirements.
High School Diploma (or equivalent) required.
BS/BA degree in biology or health science or equivalent years experience.
experience in functional leadership (e.g., Lead in related functional areas) and/or training preferred. At least 2 years
experience designing and delivering training programs in a live or virtual setting.
High-level computer and technical skills.
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
benefits include pregnancy and baby bonding leave, 401k benefits, commuter

For more information, visit www.natera.com .
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.

The Business Operations Trainer will design training programs for new hires and existing team members.
Training will include new hire training, cross-training into new products/functions, and refresher training to help address areas that require further focus.
The trainer is responsible for developing the training material, facilitating the training, conducting readiness assessments, and coordinating with the Operations team on general trainee readiness and additional training needs.
The trainer will use innovative and alternative teaching methods to ensure engagement across trainees and help prepare agents for new roles and responsibilities.
The focus of this role will initially be on data entry and reporting functions and will be utilized across business units. PRIMARY RESPONSIBILITIES:
This includes training content, job aids, team intranet / resource sites.
Partner with team Management and Leadership to assess team member productivity, quality, and accuracy and conduct 1x1 coaching sessions as appropriate.
experience strongly preferred (e.g., in Customer Experience, Clinical Data Reporting or Clinical Data Entry for a biotech). 1 year of
Excellent oral and written communication abilities.
Willingness to learn new processes and products in a rapidly evolving environment.