Team Leader Customer Service - German Speaker

Ro Romania Srl, RomaniaOn-site

Responsibilities

cash processes, ensuring high
quality service delivery and customer satisfaction in line with Goodyear standards. You will play a key role in developing your team, driving operational excellence, and managing complex customer scenarios. Acting as a bridge between customers, Sales, and Supply Chain functions, your contribution will directly impact service performance, team growth, and continuous improvement initiatives across the organization. What You’ll Do Lead, coach, and develop a high
facing team, driving performance management, development planning, and a culture of accountability and continuous improvement. Ensure excellent customer and stakeholder management by collaborating closely with Sales, Centre of Excellence, and Supply Chain teams, and acting as an escalation point for complex issues. Oversee end
cash operations, including order entry, order management, and delivery planning, ensuring accuracy, timeliness, and a customer

functional environment. Advanced user level in MS Office, SAP (Order Management & Quality Management), and reporting tools such as Power BI. Strong leadership, communication, and coaching skills, with a customer
centric mindset and solid understanding of order
hybrid Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar
Berg, Luxembourg, strive to develop state
art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go. Why This Role Matters As a Team Leader (Supply Chain), you will lead a customer