other
Posted 19 hours agoPatient Representative - 11am-11pm Monday, Tuesday, Thursday
Roanoke, United StatesOn-site
Requirements
- Experience: Bachelor's degree required or 4 years of relevant
- experience in lieu of a degree. Life Support: BLS Certification required Other Minimum
Benefits
- The Patient Representative will work collaboratively with medical personnel to determine the optimum patient care plan and ensure the best possible outcome for patients and families.
- Works with insurance agencies to assist with patient transportation.
- Along with Pastoral Care, handles Trauma and Gold Alerts.
- The incumbents may be requested to perform job-related tasks other than those stated in this description. Compensation Range: $17.39 - $24.35 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience.
- The compensation range does not include
- benefits or pension plan. Recruiter: REBECCA MINOR Recruiter Email: rminor@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
- Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
- benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
- benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
- Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training
Contact
- For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.
Additional details
- Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department.
- This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel.
- Facilitates a positive Emergency Department and patient
- experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel.
- Promotes a professional atmosphere in the Emergency department as well as focusing on excellence in patient care and customer service. The Patient Representative Identifies, assesses, and responds to questions, concerns, and complaints.
- Responds to patient/family crisis situations to provide emotional support and linkage to hospital and community resources.
- Facilitates the resolution of problematic situations that arise among patients, families, and hospital personnel.
- Monitors and aids those patients waiting to be seen.
- Works to reduce percentage of left without being seen (LWBS) patients.
- Advocates, initiates, recommends and implements programs and special projects, which improve and enhance patient/family services.