engineering
Posted 5 days agoAssociate Technical Services Engineer II
at MongoDB
Austin, United StatesHybrid
Requirements
- MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.
- Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure.
- This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems).
- Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
- You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
- experience in one (or more) of the following areas
- experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
- Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g.
- AWS, Azure, Google Cloud Platform).
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help About MongoDB
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
- MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
- Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!
Benefits
- Extra bonus points if you have
- From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
- MongoDB’s base salary range for this role is posted below.
- Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location.
- Salary is one part of MongoDB’s total compensation and benefits package. Other
- benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health
- benefits offerings. Please note, the base salary range listed below and the
- MongoDB’s base salary range for this role in the U.S. is: $76,000 — $149,000 USD
Additional details
- We are looking to speak to candidates who are based in Austin for our hybrid working model.
- You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
- You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
- And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need
- We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
- experience administering large-scale production environments, including hardware, operating systems (e.g.
- It’s crucial for every candidate that they can check off all of these boxes
- Excellent communication skills, both written and verbal
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.