Senior Service Specialist, Patient Support Services

India Chennai, IndiaOn-site

Responsibilities

Utilize custom automation tools to generate client deliverables.
Utilize off the shelf analytical tools to mine the benchmark information and draw out meaningful trends and insights.
Utilize benchmark/survey information, along with
Improve custom automation tools to make client deliverables more efficient.
Identify ways to utilize analytics and technology to improve benchmark product offerings.
Demonstrate attention to detail with the ability to produce quality outputs and review own work for errors.

Responsibilities Quality and Efficient Output Production: Develops strong understanding of TGaS Operations & Analytics team processes and utilizes their retained knowledge to new projects on an ongoing basis with minimal direction.
Intermediate to advance knowledge of Excel and PowerPoint to create customized deliverables for clients based on input from practice teams.
experience and understanding of the business to identify meaningful trends, provide insights, and create recommendations for client engagements.
Can deliver on workstream assignments as well as draw conclusions of what it means for the client, to talk through key implications or details when required in internal or client settings.
Experience: Required Bachelor’s degree.
Pharmaceutical industry data analytics experience.
Expertise in Microsoft Excel, PowerPoint, and Word.
Understanding of SalesForce application reporting.
experience in analytical positions.
Ability to thrive in a collaborative team environment.
Preferred Expertise in SalesForce application reporting. Tableau experience.
MBA or master’s equivalent degree.
Understanding of life sciences and/or pharmaceutical industry consulting.

We're committed to bringing passion and customer focus to the business. Primary
Understand where datasets are captured and tracked; how to filter/query the data and maintain data on an ongoing basis.
Analysis results are included in a presentable deliverable format.
Leverage business acumen of solution to speak to the specific solution related implications and insights of the key takeaways.
Ownership of Work: Completes work accurately and mostly independently consistent with project timelines.
Assists with tasks beyond assigned work, executing those deliverables successfully to improve overall project team abilities.
Presents assigned deliverables as a reflection of the ‘big picture’ question the project attempts to answer.
Utilizes active listening to understand how to contribute ideas, potential solutions, and additional research to projects above and beyond what has been explicitly assigned.
As needed, responds appropriately to solution team questions on standard reports and customized client requests.
Utilizes self-management skills to deliver based on individual workload.