Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes.
Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline.
Ensure exceptional service for both customers and passengers
Escalate technical and operational issues and advocate for safe solutions for sites
Create and maintain consistent documented processes for all sites, and oversee execution of those processes
Drive performance while maintaining safety and user experience
Lead cross-functional initiatives to optimize end-to-end operational processes, ensuring multi-regional consistency and the adoption of best practices
Develop and implement operational forecasting models to ensure optimal resource allocation and proactive site-level planning.
Drive alignment across teams.
Requirements
Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
experience for our users, and delivering measurable impact on company-wide financial and efficiency goals. Essential Responsibilities
Maintain thorough knowledge of current products and services to effectively influence and align stakeholders on operational strategies.
Ability to effectively communicate and manage teams remotely, with ability to travel as needed
Ability to build and maintain relationships across technical and nontechnical audiences
Ability to work effectively with team members at all levels of the organization •
Experience in strategic planning and execution in a dynamic, high-growth environment
Ability to create, maintain, and govern standardized, global process documentation
Strong strategic decision-making skills with the ability to forecast and mitigate multi-regional operational risks Qualifications and Experience
Associates degree or higher in Business, Technical Operations, or related degree
experience making judgment calls in ambiguous situations Previous
experience developing processes and managing projects
Proven change management experience Prior
experience in an operations or logistics background
Working knowledge of Google Suite, Slack, and Atlassian products Desirable
Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience Leadership
experience in a startup environment Physical Requirements
experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Experience
At least 7 years of relevant experience Proven
Benefits
Travel required? - Frequent: 26%-50% Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Salary Range $105,000 — $156,500 USD
Additional details
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world.
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun.
We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces.
Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe.
We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary
The Senior Manager, Customer Operations will oversee a team of 4-8 Site Managers and their respective deployments. This role is responsible for defining and driving strategic operational excellence, ensuring a safe and pleasant
Responsible for meeting financial goals and aligning spending with the operating budget across sites
Serve as communication pipeline between site staff and other key stakeholders
Work closely with other leaders to ensure consistent processes and sharing of best practices. Skills and Abilities
Success in this role typically requires the following competencies: