engineering
Posted Apr 9AI Success Engineer - AMER
at openai
San Francisco, United StatesHybrid
Requirements
- About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value.
- Every engagement is an opportunity to shape how AI changes work, productivity, and innovation.
- About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers.
- experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work - Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches -
- experience with authentication and enterprise security concepts (SSO, domain verification, encryption, and enterprise compliance frameworks (GDPR, HIPAA, etc.)).
- - Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms.
- - Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies - Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders - Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges - Have excellent project and program
Experience
- You’ll thrive in this role if you: - 8+ years of
Additional details
- We guide customers from first deployment through scaled enterprise adoption.
- Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.
- Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions.
- You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.
- This role blends technical depth, program management, customer advisory, and product influence.
- You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.
- You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer
- experience is connected and successful across every touchpoint.
- Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.
- This role is based in San Francisco or NYC, with a hybrid schedule of 3 days per week in the office, or can be performed remotely from anywhere in the U.S.