Patient Experience Advisor: Carilion Medical Center - Emergency Department

Roanoke, United StatesOn-site

Requirements

Collaborates with employees, leaders, and providers across disciplines and locations to develop effective, sustainable solutions to complex experience-related challenges. What We Require: Education: Bachelor’s degree.
Qualifications: Excellent oral and written communication skills required; ability to work independently with minimal direction required; Proven leadership, influence, and change management skills required; positive attitude and adaptability to change required; commitment to continuous learning required; proficiency with computers and software applications required.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training

Incumbents may be required to perform job-related tasks other than those specifically presented in this description. Recruiter: DANA JOHNSON Recruiter Email: dejohnson@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.

Employment Status: Full time Shift: Day (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R160671 Patient
Experience Advisor: Carilion Medical Center - Emergency Department (Open) How You’ll Help Transform Healthcare: The Patient
Experience Advisor provides leadership, consultation, and expertise to drive a culture of patient- and family-centered care across the organization.
Partners with clinical and administrative leaders to design, implement, and sustain patient
experience strategies and initiatives that improve service excellence, patient experience, and organizational performance.
This role will primarily support the Emergency Department in addition to the CMC location. The Patient
Experience Advisor Provides guidance and direction to clinical and administrative leaders in the development and execution of patient
experience plans and initiatives. Supports the implementation, integration, and promotion of the System Patient
Experience strategy across assigned areas. Analyzes and translates patient
experience data and insights into actionable strategies to improve outcomes, including patient feedback and CAHPS scores.