Technical Account Manager 2 - South Africa

South AfricaHybrid

Responsibilities

Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success Who You Are:

Someone with a solid technical grounding and hands-on experience of IT Operations
Confident in your hands on experience AWS, Azure or GCP
Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog.
A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Able to sit up to 4 hours, traveling to and from client sites
Able to travel via auto, train or air up to 30% of the time Previous
Experienced using Datadog and/or other cloud monitoring tools
Datadog values people from all walks of life. We understand not everyone will meet all the above