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Posted 2 weeks agoSenior Customer Experience Manager
at Warp
New York, United StatesOn-site
Requirements
- ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies.
- Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
- Warp is built from day one for AI to be the primary operator, not a feature.
- Every advance in LLM capability widens our lead.
- Your payroll knowledge is deep — you can debug a tax filing error, untangle a multi-state compliance issue, and explain garnishments to a first-time HR admin without breaking a sweat.
- You know how to hold people accountable without losing them.
- NICE TO HAVES - Familiarity with HRIS systems, accounting software (e.g.
- Experience at an early-stage or high-growth company where the playbook was still being written. - Track record owning implementation metrics end-to-end with specific numbers attached.
Benefits
- Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
- BENEFITS AT WARP: - 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. - 401(k) Matching: Start investing in your future from day one. - Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your
- Benefits: Pre-tax commuter
Additional details
- Legacy vendors in our space built their businesses by profiting from complexity.
- We hire people who ship constantly, own outcomes, and care about craft.
- We're in the office five days a week because speed and proximity are a competitive advantage at this stage.
- If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
- We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital.
- Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
- You'll be the first Senior CX Manager at Warp, the person who decides what great looks like, builds the team that delivers it, and owns the outcome completely.
- This is a role for someone who has done this before, moves fast, and wants to build something they're proud of at a company that's rewriting how payroll works.
- WHAT YOU’LL DO The support org is yours — the people, the process, the metrics, the culture, and the escalations.
- You'll set the standard, hire to it, and hold the team to it.