CSM Manager (German)- 18 Months Contract

IrelandRemote

Requirements

experience understanding customers’ business strategies and leading them to their desired outcomes.
You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value. Team Dynamics:
By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
experience in Customer Success Management or customer facing-role supporting mid market clients. •
Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
experience in project management, business process redesign, and change management.
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience

Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together.
This is an 18-month contract position for a maternity cover Your
25 calendar days of paid vacation
Parental Leave: 26 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Bike-to-Work Scheme
Health Insurance (Employees + Dependents) Life Insurance Income Protection
Pension Scheme Your recruitment buddy will be Arjola Stejskal , Talent Acquisition Specialist #LI-AS1