Learning & Development Generalist (Airport Operations)

New York, United StatesOn-site

Responsibilities

Coordinate training logistics, including scheduling, LMS assignments, calendars, attendance tracking, and certification records
Support the development and maintenance of learning materials, including slides, facilitator guides, job aids, and SOP summaries
Manage LMS content by uploading, testing, and maintaining training programs and resources
Facilitate virtual and in-person training sessions, gathering learner feedback to continuously improve programs

Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
experience in learning & development, training coordination, or related field
Experience supporting virtual and in-person learning environments
Basic instructional design capability (e.g., editing slides, job aids, or e-learning modules)
Proficiency with Google Workspace; LMS and authoring tools (Rise, Synthesia) familiarity preferred

Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family-building
benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match.
The base salary range for this role is $90,000 - $100,000, depending on levels of skills and experience.
The base salary range represents the low and high end of CLEAR’s salary range for this position.
Salaries will vary depending on various factors which include, but are not limited to location, education, skills,
experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.
Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).

CLEAR is building THE secure identity company of the future.
Our mission is to make experiences safer and easier—physically and digitally.
With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
Reporting to the Manager, Airport Operations Training, the Learning & Development Generalist supports the design, coordination, and delivery of training programs that strengthen CLEAR’s frontline and leadership performance.
This role blends administrative precision, instructional design, and facilitation skills to ensure consistent learning experiences across locations.
Acting as a connector between field teams, program managers, and content developers, the Learning & Development Generalist ensures learning initiatives are organized, accessible, and impactful. What you'll do:
Partner cross-functionally with L&D and Operations teams to streamline processes and enhance training effectiveness
Travel up to 40% of the time to engage with field teams and support training
Accuracy and timeliness of training records, attendance tracking, and certification documentation
Learner feedback and satisfaction scores from facilitated or coordinated sessions