customer support
Posted 1 weeks agoSupport Associate
at Middesk
New York, United StatesOn-site
Requirements
- Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List.
- WHAT YOU'LL DO: - Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues - Handle customer questions from start to finish autonomously - Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support - Contribute to documentation, internally about our products and externally for our customers - Work cross-functionally with EPD and GTM teams to
- responsibilities - Time management and prioritization skills - Proactive communication skills and ability to manage up across multiple time zones - Excellent research, critical thinking, and customer service skills - Process and solution orientation with a high attention to detail and comfort with making decisions with available resources
Additional details
- ABOUT MIDDESK: Middesk makes it easier for businesses to work together.
- Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data.
- Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.
- Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise.
- Your contributions will have a direct impact on how our customers use the Middesk product.
- We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations.
- As a support associate, you’ll form a critical piece of our support
- experience and have the opportunity to help us in continually developing a product that our customers love by supporting our customers daily, listening to their feedback and being a voice for our customers internally.
- For this role, there is an expectation of being onsite in our NY office five days per week.