other
Posted YesterdayCustomer Care Specialist II
GlobalRemote
Responsibilities
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Additional details
- We are looking for a Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear&nb
- You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up. If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!
- As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach
- Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
- Develop and maintain product, process and technical knowledge related to services
- Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
- Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
- An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable.