operations
Posted YesterdayTransformation & Operations Lead â People Experience
at ResMed
On-site
Responsibilities
- Define and maintain the multi-year People Operations Platform roadmap aligned to PX and enterprise priorities.
- Identify, prioritize, and deliver transformation opportunities that improve employee experience, service efficiency, scalability, and operational resilience.
- Track, measure, and communicate business outcomes,
- Establish repeatable frameworks for workflow assessment, prioritization, governance, and continuous improvement.
- Drive automation, workflow orchestration, and AI-enabled solutions across the employee lifecycle.
- Champion a unified automation approach that leverages the most appropriate technologies while avoiding duplication of effort across platforms.
- Identify and govern AI-enabled employee and manager experiences, including conversational assistants, workflow automation, and digital workers.
- Support the adoption of AI-driven service models while ensuring appropriate controls, governance, and escalation pathways. Employee
- Identify opportunities to reduce friction, eliminate manual touchpoints, and improve self-service experiences.
- Drive adoption of self-service and automated workflows through effective change management and stakeholder engagement.
- Ensure service continuity, operational readiness, governance, and compliance with established PSS operating standards.
- Ensure transformation initiatives maintain appropriate governance, data quality, compliance, and operational controls.
- Foster a culture of continuous improvement, innovation, and experimentation across the organization. Lets talk about Experience &
Requirements
- Experience transformation roadmap, driving process standardization, workflow redesign, automation, AI enablement, and service modernization across the employee lifecycle.
- Acting as the bridge between People Operations, Technology, Digital Enablement, and Workday teams, this role is accountable for creating scalable employee and manager experiences that reduce manual effort, increase self-service adoption, and enable AI-assisted service delivery.
- Success in this role is measured not only by operational performance, but by the organization's ability to simplify employee and manager interactions through workflow automation, digital platforms, and AI-enabled experiences. Let’s talk
- Digital Enablement, Automation & AI Lead the PX Transformation & Digital Enablement team, including automation, digital, and transformation specialists.
- Partner with Digital Enablement, Workday, Enterprise Technology, AI, and RPA teams to assess and deliver scalable solutions.
- Knowledge, Governance & Continuous Improvement Partner with knowledge management and technology teams to improve policy accessibility, digital knowledge experiences, and AI retrieval quality.
- Qualifications Required Bachelor's degree in Business, Human Resources, Operations, Information Systems, Technology, or a related discipline. Significant
- experience leading enterprise transformation, operations, service delivery, or process excellence initiatives.
- experience in global or matrixed environments.
- Experience partnering with business and technology teams to deliver scalable solutions. Preferred
- Experience in People Operations, HR Shared Services, Employee Experience, or HR Technology environments.
- Familiarity with Workday, workflow automation, AI, digital enablement, RPA, or enterprise service platforms.
- Experience operating in global service delivery or shared services organizations.
- Knowledge of change management, process engineering, Lean, Agile, or continuous improvement methodologies.
Additional details
- Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent.
- We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.
- Let’s talk about the team The Transformation & Operations Lead is responsible for leading the evolution of People Shared Services (PSS) and People
- Experience Operations (PXO) into a scalable, digitally enabled People Operations Platform. This role owns the People
- The role leads a team of transformation and digital enablement specialists while providing operational oversight of the India-based contingency delivery model to ensure resilience, continuity, and operational excellence.
- about the role People Operations Transformation & Platform Leadership Own and execute the People
- Experience transformation strategy across PSS and PXO.
- benefits realization, and value delivered through transformation initiatives.
- Partner with PX stakeholders to redesign workflows around user needs, business outcomes, and digital enablement opportunities.
- Operational Resilience & Service Enablement Provide leadership oversight of PSS operational resources in India within the secondary and contingency delivery model.