customer support
Posted 15 hours agoCustomer Success Manager
at Arctic Wolf
On-site
Requirements
- Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category.
- Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
- Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
- Key Skills The ability to be flexible and work in a rapidly changing environment is required.
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
- Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
- And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
- responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Have we sparked your interest? Then send us your CV and your references.
Experience
- Qualifications 5+ years of demonstrated success in a sales role, preferably in a technology organization. Field sales
Benefits
- Requirements Typically 10% or less of business travel Our offer: All wolves receive compelling compensation and
- benefits packages, including: Equity for all employees 28 days annual leave, 8 bank holidays and paid volunteering days off Pension plan employer match Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Comprehensive private
- benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
- Fertility support and paid parental leave We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program.
- The base salary range for this job family is 28,200 to 63,000 GBP annually.
- This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure.
- Actual base pay may vary based on skills, experience, and location, including job family level.
- In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
Additional details
- Job Description At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it.
- Our global team of dedicated Pack members is driving innovation and setting new industry standards every day.
- Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.
- We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025.
- Join a company that’s not only leading - but also shaping - the future of security operations.
- Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
- Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business.
- Ensuring customer satisfaction and delivery of quarterly account reviews.
- Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
- Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.