customer support
Posted Apr 1Enterprise Technical Premium Support Specialist
at Notion
San Francisco, United StatesRemote
Requirements
- In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
- experience guiding our largest enterprise customers, providing high-touch, technical, and strategic support.
- You will collaborate closely with internal teams, including Customer Success, Sales, Professional Services, and Engineering, to resolve complex AI and technical issues and ensure long-term customer retention and growth.
- experience in B2B customer-facing technical roles, such as premium support, technical account management, or solutions engineering - You have a deep understanding of customer lifecycle management, technical success strategies, and a customer-first mindset - You are adept at working cross-functionally with stakeholders across engineering, sales, and product teams to advocate for customers and drive impact - You have
- experience advising customers on AI tool adoption - You have extensive
- experience with REST APIs, log analysis, Single Sign-on protocols (including OAuth, SAML, and SCIM), and advanced troubleshooting techniques - You have a proven track record of working under pressure, managing escalations, and delivering results in a fast-paced customer-facing environment - You have
- experience advising both technical and non-technical stakeholders, and communicating complex issues with clarity - You have a strategic mindset, able to balance immediate technical troubleshooting with long-term customer account planning and success - You have extensive
- experience of troubleshooting across both desktop and cloud applications on Windows, macOS, and cloud platforms - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
- NICE TO HAVES: - Proficiency in scripting languages like JavaScript, Python, or Java to create custom solutions or automate processes - Strong knowledge of Linux, NoSQL, MySQL, and similar open-source technologies - Deep existing knowledge of Notion We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.
Benefits
- Notion is committed to providing highly competitive cash compensation, equity, and benefits.