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Posted Apr 21Senior Technical Success Manager - São Paulo
at Amplitude
BrazilOn-site
Responsibilities
- Own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts, from presales through renewal
- Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
Requirements
- Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
- With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
- Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences.
- They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration.
- Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows.
- AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
- experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS 2+ years of
- experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
- Expert-level project management skills and the ability to thrive in an independent and fast-paced environment. Nice to have: Prior
- experience with digital analytics, product analytics, or adjacent data/experimentation platforms
- Experience using Amplitude as a practitioner
Experience
- At a minimum, you need to have: 5+ years of
- 2+ years managing a portfolio of 10+ Majors / Enterprise accounts •
Benefits
- Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
Contact
- Learn more at amplitude.com .
- Learn more at amplitude.com.
- Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.
Additional details
- Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- As an organization, we deliver for our customers by living our values.
- We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
- We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
- Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour.
- Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers.
- The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform.
- They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion.
- As a Senior Technical Success Manager - São Paulo, Majors (Enterprise), you will: