Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments. •
Lead a team of network engineers, providing coaching, prioritization, and technical guidance. •
Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements. •
Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts. •
Improve monitoring, alerting, and observability practices using tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related platforms. •
Ensure network changes follow established change management, documentation, compliance, and operational governance processes. •
Maintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction. •
Support vendor management activities, including technical reviews, support escalations, renewals, and service performance discussions. •
Collaborate with cross-functional teams to support business growth, new site deployments, cloud connectivity, application performance, and infrastructure modernization efforts. Technical Skill Requirements
Improve network operational stability by identifying recurring issues and driving corrective actions. •
Strengthen incident response, escalation paths, documentation, and root cause analysis practices. •
Improve monitoring, alert quality, and visibility into network health and performance. •
Support execution of the network modernization roadmap in partnership with the Director of IT Infrastructure and architecture stakeholders. •
Establish or refine operational metrics for uptime, MTTR, change success rate, incident trends, and recurring issue reduction. •
Improve team structure, prioritization, accountability, and day-to-day execution.
Experience working in a HIPAA-regulated biotech, pharma, healthcare, or life sciences enterprise. Leadership Experience • 5+ years of
experience leading or managing technical network teams. •
Experience managing on-call rotations, escalation processes, incident response workflows, and operational support models. •
Demonstrated ability to coach engineers, set priorities, improve team execution, and maintain accountability. •
Ability to balance hands-on technical work with team leadership, operational planning, and cross-functional coordination. •
Experience supporting high-availability environments where uptime, security, and compliance are critical.
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Experience
experience in enterprise network engineering, network operations, or infrastructure operations. • 5+ years of
Benefits
Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
benefits include pregnancy and baby bonding leave, 401k benefits, commuter
Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.
Additional details
Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead.
This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations.
This role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments.
The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment.
The ideal candidate brings strong technical depth, operational discipline, and people leadership experience.
This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management and regulatory controls, and ensure the network team delivers consistent, reliable support to the business. Key Responsibilities •
Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration. •
Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed. •
Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices. •
Enterprise network operations, troubleshooting, implementation, and support across hybrid cloud and on-premise environments. •