Patient Care Coordinator

Chattanooga, United StatesRemote

Responsibilities

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Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time.

experience through outbound calls, appointment reminders, voicemail management, and barrier resolution
High school diploma or equivalent. 1+ year of
Strong phone-based communication skills with the ability to engage patients professionally and empathetically.
Proficient in basic computer systems and multitasking across multiple queues and platforms.
Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment.
Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs. Nice to Haves:
Associates degree in healthcare administration or a closely related field. 2+ years
experience in an outpatient clinic. •
Experience working in a remote or centralized support model.
Prior authorization or benefits verification experience. EMR experience.

Join the Upstream Rehabilitation team where your work makes a real impact! As a Patient Care Coordinator – Remote (PCC – R) - Temporary (3 Month Assignment), you will be responsible to provide centralized, remote support to clinics to ensure timely referral processing, scheduling, insurance verification and patient communication.
Your work will directly support Upstream’s mission, vision and values. What You’ll Do:
Assist with insurance and authorization workflows, including
experience in a healthcare front office, patient access, scheduling, call center or insurance verification role.
Competitive compensation, comprehensive benefits, and ongoing professional development.
Salary Range: $16.00-$18.00/hour
Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

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Upstream Rehabilitation is looking for a Patient Care Coordinator - Remote (Temporary - 3 Month Assignment) to join our team!
Title: Patient Care Coordinator - Remote - Temporary (3 Month Assignment)
Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services.
Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.
We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated.
With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. The Role:
You will provide operational coverage to assist clinics with front-end processes as part of the patient experience.
As a PCC-R - Temporary, you will serve as an extension of the front office – maintaining service standards, protecting new patient access and minimizing disruptions to patient care.
benefits verification and clear communication of coverage details
Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant