design
Posted 2 weeks agoSenior Product Designer
at Intercom
Dublin, IrelandHybrid
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- We are one of the most design-driven and AI first technology companies.
- We are shaping the future of how businesses communicate with their customers through AI and humans.
- AI is transforming everything—fast.
- We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin.
- This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.
- If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.
- If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you. Must Have Experience
- Designs for multiple surfaces —desktop, mobile, chat interfaces, AI first and emerging experiences.
- Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
- Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
- MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies
Benefits
- Competitive salary and equity in a fast-growing start-up
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Additional details
- Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
- Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
- Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
- Fin is hiring a Senior Product Designer to push the boundaries of product craft.
- Our product is used by millions, and our design team plays a critical role in making it world-class.
- Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.
- With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table.
- Here, designers lead from the start, shaping products that millions of people interact with daily.
- In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters.
- We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.