Customer Success Manager (German speaking)

London, United KingdomOn-site

Responsibilities

Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
Advocate for the customer to internal stakeholders.
Track record of leading technical conversations and persuading others to take action based on
Proven track record of achieving targets and goals, preferably in a sales setting
Track record of managing large, complex projects or programs

experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
Fluency in both German and English
Strong business sense and understanding of underlying drivers and strategy of our users' businesses

Stripe is a financial infrastructure platform for businesses.
Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team
Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment.
This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes.
Few roles provide such a direct impact on the growth of the company. What you'll do
We're looking for a motivated and curious professional to manage a book of enterprise customers.
The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights.