Team Leader Customer Service with French

Ro Romania Srl, RomaniaHybrid

Responsibilities

Lead, coach, and develop a high-performing customer-facing team, driving performance management, development planning, and a culture of accountability and continuous improvement.
Ensure excellent customer and stakeholder management by collaborating closely with Sales, Centre of Excellence, and Supply Chain teams, and acting as an escalation point for complex issues.
Oversee end-to-end order-to-cash operations, including order entry, order management, and delivery planning, ensuring accuracy, timeliness, and a customer-centric approach.
Drive efficient slot and delivery management to optimize volumes (sell the plan), meet customer
Supervise quality and claims management processes, ensuring timely resolution of customer claims and transparent communication across all relevant areas.
Monitor and drive team performance against key KPIs such as Call Service Level, Delivery Performance and Claim Resolution, ensuring alignment with business strategy.
Promote continuous improvement and innovation by identifying process optimization opportunities, supporting automation initiatives, and contributing to regional or global projects.

What We're Looking For Bachelor’s degree.
Advanced level of French and English. Proven
experience in a Team Leader role within a customer-facing environment.
Experience in automotive or industrial environments is considered a strong advantage.
Advanced user level in MS Office, SAP (Order Management & Quality Management), and reporting tools such as Power BI.
Strong leadership, communication, and coaching skills, with a customer-centric mindset and solid understanding of order-to-cash processes.
Even if you don’t meet every listed qualification, we encourage you to apply. #LI-AA1. #LI-hybrid.

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