(US) Sr. Provider Customer Success Manager - Enterprise Accounts

United StatesRemote

Responsibilities

Manage strategic partnerships with clients, serving as the main liaison.
Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.
Demonstrate excellent organizational, project management, and time management skills
Exhibit strong relationship-building, teamwork, and collaboration capabilities.
Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.

This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions.
This CSM should possess acute domain knowledge as well as a strong understanding of how Provider Organizations, Hospital Systems, or Health plans operate to facilitate an optimal CSM-customer partnership.
experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
Must have exposure to healthcare organizations.
Experience with CRM tools and strategic thinking with analytical skills.

Clinical delivery or applications experience is a bonus.
Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.

The Role: Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients.
Customer Success Managers ensure optimal adoption of PointClickCare technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships.