Customer Success Manager

New York, United StatesOn-site

Responsibilities

Develop optimization strategies tailored to each client’s use of the Osmos platform. •
Own a quota tied to adoption, upsell, and retention, ensuring revenue growth within assigned accounts. •
Conduct regular QBRs (Quarterly Business Reviews) to align on performance, showcase ROI, and identify expansion opportunities. •
Advise customers on best practices and ideal usage of the platform to maximize impact. •
Drive toward contract renewals, proactively managing account health, adoption metrics, and client satisfaction. •
Manage large enterprise relationships with professionalism, organizational excellence, and strategic foresight.

Who We Are : Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands.
You’ll advise customers on the best use of the Osmos platform, manage complex enterprise relationships, and continually drive adoption, upsell, and renewal opportunities in the market.
Quickly become an expert in the Osmos platform, providing training, insights, and strategic guidance to clients. •
experience in customer success or enterprise account management within SaaS, retail media, ad-tech, or mar-tech. •
Highly organized and detail-oriented, with the ability to juggle multiple enterprise accounts. •
Proven ability to upsell, renew, and expand existing customer relationships, meeting or exceeding quota targets. •
Strong analytical and problem-solving skills, with the ability to design and execute optimization strategies. •
Comfortable leading QBRs and executive-level business reviews, aligning client goals with Osmos.ai’s solutions. •
Customer-first mindset with the ability to act as a trusted advisor to senior leadership at client organizations Why Choose Osmos? •
Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions •